You'll find our most common questions below. If you don't find the answer to what you're looking for, our sales team is always here to help. Please reach out if there's anything we can do for you by sending an email to firstname.lastname@example.org, or calling +1 972.777.9309.
Our shipping & handling charges are calculated based on size, weight and ship-to location.
Orders are processed and packaged within 24 hours of receipt of payment. The package is then shipped via UPS, with the following shipping options provided at checkout:
- UPS Ground (2-5 business days)
- Second Business Day (2 business days)
- Expedited Next Day (1 business day)
We collect sales tax on all orders shipped to addresses in the state of Texas. Residents in other states are responsible for complying with local state tax laws.
ELYSIAN COLLECTIVE does ship internationally, please call us at +1 888.556.7094 for details and to place an order via telephone for shipping outside of the U.S. Note, orders taken online do not provide this shipping option.
To view our full shipping, exchange, & returns policy, CLICK HERE.
In stock art and rugs are final sale and cannot be returned.
We accept returns on in stock small accessories within 30 days of receipt.
Returns for store credit are free, and all returns for a refund to the original method of payment incur the following flat re-stocking fees:
- $25 for orders totaling below $150
- $50 for orders totaling $150 - $500
- $65 for orders totaling above $500
Re-stocking fees are assessed on a per return basis, not a per item basis.
To be eligible for a return, your item must be unused and in the original condition that your received it in. Towels and textiles must be unused and unwashed.
For instructions on the process to make a return, view our full shipping, exchange, & returns policy, CLICK HERE.
ELYSIAN COLLECTIVE will exchange items only if they are defective or damaged for the same item. The cost of return shipping will be covered by us if approved.
Please email email@example.com with your order number, and description of your claim within 48 hours of receipt. If accepted, we will email a UPS return shipping label to you.
A replacement for the same item will be shipped to you within 48 hours of receipt of your defective product at our warehouse.
To view our full shipping, exchange, and return policy, CLICK HERE.
Elysian Collective is a contemporary gallery and retailer for high-end interior products sourced globally. It is the design resource for those who delight in objects that are unexpected, finely executed and original. The collection showcases a rich array of thoughtfully selected decorative and functional offerings for the home - often exclusive, always exemplary.
If you need assistance with placing an order, have a question about a product, or have an issue, our sales team is here and happy to help you! You can easily contact the team by emailing or calling:
t: +1 888.556.7094
Yes! Elysian Collective is born of the unique vision of two NCIDQ certified Interior Designers with over a decade of design experience. When you become a client, our founders will work intimately with you to assist on product needs and provide a tailored plan for your project. From residential to hospitality interior design, their decades of building meaningful relationships with master craftsmen and artists equip them with an abundance of resources to share with their clients.
FOR INQUIRIES, CONTACT THE DESIGN TEAM: firstname.lastname@example.org
Yes! We value our partnerships with design professionals, and are pleased to offer our Designer Trade Program for discovering meaningful objects for your projects.
As an Elysian Trade Member, you will qualify for an exclusive 10% discount on all items in our collection, and there are no minimum requirements on an order. Our team is here to help you through the buying process and assist with any custom purchases, invoices, or shipping instructions.
To join the program, please click on the link to our application and fill out the requested information, it only takes a couple of minutes! Within 48 hours, you'll recieve an email notification of your acceptance including a unique code to be used towards any purchase at checkout.
We partner with an exclusive network of expert makers and emerging contemporary artists from around the world who share our belief for sustainable practices and creating positive impact through design. Our Founders remain constantly on the hunt for intriguing ideas and design that are of the utmost quality and craftsmanship. Throughout their 15 years of working in Hospitality Interior Design, they have developed an extensive network through building strong relationships with artists they've collaborated with, and have an intuitive expertise and eye for discovering new, exciting products during their travels.
Our premiere collection features pieces handmade in Portugal, Spain, Argentina, Mexico, and the United States.
Elysian Collective believes in the power of design and storytelling to change the world, and we are committed to conducting our business as sustainably and responsibly as possible both in our direct actions and in our impacts through our suppliers, affiliates, and partners. Our activities and services are ethically conducted by treating employees, environments, and cultures with respect. We work to minimize negative environmental impacts by seeking local and sustainably-sourced resources, using recycled and recyclable content when possible.
Our products should be ethically produced with active concern for the people involved in the manufacture and distribution as well as for the environment from which the materials originate. We especially look for materials that are sustainably made, manufactured using renewable, natural materials. We always aim to be of the highest quality to engage consumers and members in our efforts to care for our living planet, and reveal our human story.
Our products and services are designed and conducted with deliberate consideration for the social impacts of their creation and use. We embrace customer and employee feedback to help us continually improve our offerings.
At Elysian Collective, we build our trade partnerships, based on dialogue, transparency, and respect, and seek greater equity in international trade. We focus on contributing to sustainable development by partnering with manufacturers who offer better trading conditions to and securing the rights of, marginalized producers and workers. We work together to treat resources as limited and create products that benefit the producers who make them, and the land that creates the material. Elysian Collective works to ensure workers recieve a Fair Trade minimum wage and that safe working conditions are provided.
We support the 10 principles of the United Nations Global Compact based on The Universal Declaration of Human Rights. We:
- Support and respect the protection of internationally proclaimed human rights.
- Ensure that we and our business partners and suppliers are not complicit in human rights abuses.
- Uphold the freedom of association and the right to collective bargaining.
- Uphold the elimination of forced and compulsory labor and require the same from our business partners.
- Support the abolition of child labor and require companies that we work with to comply with the “No Child Labor” policy set forth in this document.
- Eliminate discrimination in employment and occupation. Elysian Collective's policy requires that we observe all applicable laws governing fair employment practices. Employment decisions are made without regard to age, race, color, religion, gender, pregnancy, sexual orientation, national origin, or disability, as well as other classifications protected by federal, state, or local laws.
- Support a precautionary approach to environmental challenges.
- Undertake initiatives to promote greater environmental responsibility.
- Encourage the development and diffusion of environmentally friendly technologies.
- Work against corruption in all forms, including extortion and bribery. We follow all applicable national, state, local laws and regulations and require companies that we work with to do the same.